Facility Guidelines

 Alcohol

Suite 415 offers a wide variety of alcoholic beverages for purchase during your time at the venue. You are not permitted to bring any alcoholic beverages into the venue. A valid and current Driver License or State ID card is required to purchase alcohol- guests will be subject to show ID every time they purchase alcohol at servers request even if wearing the designated wristband.
Animals - Service

Like many venues and other large places of assembly, Suite 415 has a “no pets” policy. However, service pets are allowed. Suite 415's policy, consistent with ESA, PSA, & ADA Certifications & Guidelines, defines “service animal” as limited to a dog that is individually trained to do work or perform tasks for an individual with a disability. The task(s) performed by the dog must be directly related to the individual’s disability.  Certification tags should be visible.

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Suite 415 requires, consistent with the ESA, PSA, & ADA Certifications & Guidelines, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents him or her from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

 Automobile Assistance

​If any assistance is needed with your vehicle, please contact your normal Emergency Assistance provider. Suite 415 does not have tow or lockout services on site. Emergency assistance vehicles are permitted on property to assist with lockouts, jumps or tows but the guest will need to arrange for such services.

Bags

​All bags are subject to search upon entry. Guests have the right to refuse a bag search and the venue has the right to refuse entry. If you have any items that are not allowed into the venue, please return them to your vehicle. Please note that the only bags allowed are bags that are clear plastic, vinyl or PVC and do not exceed 12" x 6" x 12"

Cameras

SUBJECT TO CHANGE - The standard venue policy allows camera phones, disposable cameras, and small digital cameras. Any camera that has a detachable lens will be considered professional and not allowed in. If the camera lens zooms out of the camera more than 1 in- it will be considered a professional camera and will not be allowed in. Some artists do not permit cameras so please check back for the show you will be attending to ensure that we will be allowing cameras in.

Conceal and Carry

Suite 415 does not allow weapons on our property. Guests should follow all applicable laws regarding securing a weapon in a vehicle if they have it on them when they arrive. The venue will not secure weapons and will take no responsibility for any weapons left in vehicles.

Concessions

Suite 415 will have various concession options throughout the season. No coolers, food or beverage of any kind are allowed to be brought inside the venue.  Non-alcoholic beverages will be offered for purchase at our bars and concession areas. All main beverage areas take Visa/MasterCard/Discover and American Express. Smaller stands and portable concessions take cash only. 

Emergencies

In the event of an emergency any staff member with a radio can dispatch First Aid to the location needed. Local law enforcement officers are also on site for every event and can assist if needed or requested. Venue management works closely with all appropriate emergency agencies and services to ensure that we are up to date on any dangerous weather or potential crowd related issues. In the event of a weather emergency we will communicate with guests that are inside of the facility.

Guest Conduct

Guests are expected to behave respectfully and in accordance with venue policy, state and local laws. Any guest that is acting in a manner that venue management deems unsafe can be subject to eviction. If a guest violates a state or local law, they will be subject to any tickets or punishment deemed necessary by local law enforcement.